Cookie Policy
Last Updated: November 20, 2024
1. What Are Cookies?
Cookies are small text files that are placed on your device when you visit our website or use our services. They help us provide you with a better experience by remembering your preferences, analyzing how you use our services, and improving our platform.
This Cookie Policy explains what cookies are, how we use them, and how you can control them.
2. Types of Cookies We Use
2.1 Essential Cookies
These cookies are necessary for our services to function properly. They enable core functionality such as security, network management, and accessibility.
Examples:
- Authentication cookies (keeping you logged in)
- Session cookies (maintaining your cart)
- Security cookies (preventing fraud)
- Load balancing cookies (distributing traffic)
Can be disabled: No - These are required for the service to work
2.2 Performance Cookies
These cookies collect information about how you use our services, helping us improve performance and user experience.
Examples:
- Page load time tracking
- Error tracking and debugging
- A/B testing cookies
- Performance monitoring
Can be disabled: Yes - Through cookie settings
2.3 Functional Cookies
These cookies remember your preferences and choices to provide enhanced, personalized features.
Examples:
- Language preferences
- Location settings
- Dietary preferences
- Recently viewed items
- Favorite restaurants
Can be disabled: Yes - But some features may not work properly
2.4 Analytics Cookies
These cookies help us understand how visitors interact with our services by collecting and reporting information anonymously.
Examples:
- Google Analytics
- User behavior tracking
- Conversion tracking
- Heatmap analysis
- Session recording
Can be disabled: Yes - Through cookie settings or browser settings
2.5 Marketing Cookies
These cookies track your online activity to help us deliver more relevant advertising and measure the effectiveness of our marketing campaigns.
Examples:
- Retargeting cookies
- Social media cookies (Facebook, Instagram)
- Advertising network cookies
- Email campaign tracking
Can be disabled: Yes - Through cookie settings
3. Third-Party Cookies
We use services from trusted third-party providers that may set cookies on your device:
Google Analytics
Tracks website usage and provides insights into user behavior
Privacy Policy: Google Privacy Policy
Payment Processors (Stripe, PayPal)
Securely process payments and prevent fraud
Social Media Platforms
Enable social sharing and track engagement
Customer Support Tools
Provide live chat and support services
4. How We Use Cookies
We use cookies for the following purposes:
- Authentication: Keep you logged in to your account
- Security: Detect and prevent fraudulent activity
- Preferences: Remember your settings and choices
- Performance: Analyze and improve our services
- Personalization: Provide customized content and recommendations
- Analytics: Understand how users interact with our platform
- Marketing: Deliver relevant advertisements
- Cart Management: Save items in your shopping cart
5. Cookie Duration
5.1 Session Cookies
These cookies are temporary and are deleted when you close your browser. They are used to maintain your session while you navigate our services.
5.2 Persistent Cookies
These cookies remain on your device for a set period or until you delete them. They are used to remember your preferences and provide a better experience on return visits.
Typical Duration:
- Authentication cookies: 30 days
- Preference cookies: 1 year
- Analytics cookies: 2 years
- Marketing cookies: 90 days
6. How to Manage Cookies
6.1 Cookie Settings
You can manage your cookie preferences through our cookie consent banner when you first visit our website. You can also change your preferences at any time by clicking the "Cookie Settings" link in the footer.
6.2 Browser Settings
Most web browsers allow you to control cookies through their settings:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Options → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Cookies and website data
- Edge: Settings → Privacy, search, and services → Cookies
6.3 Opt-Out Tools
You can opt out of specific tracking:
- Google Analytics: Google Analytics Opt-out Browser Add-on
- Advertising: Digital Advertising Alliance Opt-Out
- Do Not Track: Enable "Do Not Track" in your browser settings
Note: Disabling certain cookies may affect the functionality of our services. Essential cookies cannot be disabled as they are required for the platform to work.
7. Mobile Devices
On mobile devices, we may use similar technologies such as:
- Device Identifiers: Unique identifiers for your device
- Local Storage: Data stored locally on your device
- SDKs: Software development kits for analytics and features
You can manage these through your device settings or app permissions.
8. Information Collected by Cookies
Cookies may collect the following information:
- IP address and location data
- Browser type and version
- Operating system
- Device type and screen resolution
- Pages visited and time spent
- Referring website
- Click and interaction data
- Search queries
- Order history and preferences
9. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.
10. Contact Us
If you have questions about our use of cookies, please contact us:
Email: privacy@lojix.ca
Support: support@lojix.ca
Website: www.lojix.ca